Request by Phone

Refill for prescriptions can be requested by phone 24 hours a day by calling our office at 585.289.1170.  When leaving a message, please include the following information:

• Your name
• Your date of birth
• Your phone number
• Prescription information (Ex: “Clonidine 0.1mg – take one tab twice a day”)
• The name & phone number of the pharmacy where you’d like to pick up your prescription

Refill requests will be checked by staff once a day, Monday-Friday, even if the office is not open. Time of day may vary. Please call at least 5 days before you will run out of your medication to ensure we receive your message and are able to get your request to the pharmacy in a timely manner.